. Journal Collection .

Can I use my welcome discount on sale items?

Our welcome and return discount codes are valid only on full priced individual items, and cannot be used on pre-made gift boxes & hampers or sets & bundles, as these are already discounted from their normal RRP.

They also cannot be used on gift packaging or flower arrangements..

Certain codes released throughout the year such as flash sales may apply to all products.

Do you deliver?

We are currently unable to offer delivery during our closing down period, however you can pick up for free from our Sydney studio. We will contact you to arrange a time once your order has been placed. We aim to have your order ready within 48 hours. If selecting payment on pickup, you have the option on paying with cash or EFTPOS. IF paying with cash, please bring the correct amount as we have minimal change on the premises.

What are your shipping and handling times?

Please allow 3-4 business days for us to post your order. During peak times such as sale periods and holidays, handling time may be slightly longer. 

We ship Australia wide with a flat rate of $14.95 for standard post, and $19.95 for express. Our shipping rates take into account the average weight of our parcels and the rising costs of shipping couriers in Australia, namely Australia Post.

Do you offer express?

Yes. We recommend choosing express post if you require your items quickly. While Australia Post no longer guarantees next day delivery for express parcels, they are still given priority over standard mail.

Please note that our handling time for express parcels remains the same as standard parcels. 

Can I return my items?

We do not accept returns on sale items, nor do we accept returns for change of mind. Please be mindful of this when checking out.

If your item arrives damaged as a result of Australia Post, you must lodge an enquiry with them - please note, we as the seller cannot lodge an enquiry on your behalf, it must come from the recipient. We can however lodge a request in support of you.

For more information on returns, please read our Returns Policy here.

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